1 Introduction

Welcome to Tiffora ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you use the Tiffora mobile application or visit tiffora.co.in.

By using our app or website, you agree to the terms described in this policy. If you do not agree, please discontinue use of the service.

2 Information We Collect

We collect the following categories of information:

• Phone Number — for OTP-based authentication and order notifications.
• Delivery Address — including GPS coordinates (when you use the location feature) to enable accurate delivery.
• Order History — items ordered, amounts paid, and delivery status.
• Payment Records — transaction IDs and payment method type (we do not store full card details).
• Coupon & Subscription Usage — to manage your benefits and personalise offers.
• Device & Log Data — app version, OS type, and crash logs for debugging purposes only.

3 How We Use Your Information

Your data is used exclusively to:

• Process and fulfil your orders.
• Send order status updates via SMS or in-app notifications.
• Improve our menus, delivery routes, and overall experience.
• Apply coupons and manage subscriptions.
• Detect and prevent fraud or abuse.
• Comply with applicable legal obligations.

4 Location Data

We request access to your device location only to auto-detect your delivery address and assist delivery partners in routing. Location data is processed on-device and stored as part of your delivery address only when you explicitly confirm it.

Location data is never sold to third parties. You can deny location permission at any time in your device settings; manual address entry will remain available.

5 Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

• Delivery Partners — name and delivery address to fulfil your order.
• Payment Processors — transaction details for payment verification (e.g., Razorpay).
• Legal Authorities — if required by Indian law, court order, or government directive.

Any third-party service provider we work with is contractually obligated to keep your data confidential and secure.

6 Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting support. Some records (e.g., invoices) may be retained for up to 7 years for legal and accounting compliance under Indian law.

7 Data Security

We implement industry-standard security measures including HTTPS/TLS encryption for all data in transit, hashed storage for sensitive fields, and role-based access controls for our database. Despite these measures, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8 Children's Privacy

Tiffora is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

9 Your Rights

Under applicable Indian data protection regulations, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Withdraw consent for location access at any time.

To exercise any of these rights, please contact us through the app's "Contact Support" section or by email at privacy@tiffora.co.in.

10 Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes via the app. The "Effective Date" at the top of this page will always reflect the latest revision. Continued use of the service after changes are posted constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

• 📧 Email: privacy@tiffora.co.in
• 🌐 Website: https://tiffora.co.in
• 📱 In-App: My Account → Contact Support